Shipping & Returns
Refund Return Policy
If you wish to return your item/s you can do that within 14 days of purchasing them. This is subject to the items being not worn and in perfect resalable condition. Please complete the return order form to initiate the return.
Once we have received the return, we will process a full refund to the given bank account. It may take up to 7 days for you to receive the money. Keep in mind that LAMIA will not reimburse any costs required for the shipping of the returned item.
If you wish to exchange an item, please contact us via email.
lost Parcels in shipping
if your parcel did not arrive or lost in shipping, we will need to open an investigation with the shipping company, which takes up to 20 days, so please bare with us while we investigate. Once the investigation is completed we will issue a refund for your items, Shipping / Postage fees, however, are not refundable.
Terms and conditions
If you wish to return an item from a country located outside the European Union, you are entitled to state that the package contains returned items. In the case of your parcel being stopped at UK Customs, LAMIA will not pay any customs duty to receive the items.
Make sure not to wear any cosmetics such as cream or makeup etc. when trying on the hijabs. We cannot be held responsible for any lengthy delays which occur due to customs regulations or faults from the post office.